Brand Refresh

Selected work

Branding · Brand strategy

If your brand is becoming irrelevant, you're losing 1% to 3% of market share every year.

Our brand renewal program stops that decline. We identify what still connects with your audience, remove what doesn't, and evolve your brand to win back its distinction and appeal.

Brand consulting for midsize companies across Latin America and the United States.

Book a brand diagnostic 30 min · free · English or Spanish
01

The problem

What it solves

  • Pricing power
  • Competitive distinction
  • Recruiting advantage
  • Margin growth

Who it's for

  • Retail chains with a store network
  • Industrial manufacturers that export
  • Professional services firms

When customers can't see a difference, they decide on price. And every discount you concede teaches your market what you're worth. Branding isn't how you look. It's the reason someone pays more and doesn't argue.

02 Signals

If you've said this, it's your brand.

Six things I hear on the first call. They all describe the same underlying problem.

“It always comes down to price”

Every deal needs a discount because the customer sees nothing that justifies paying more.

“We sell more every year and earn the same”

Volume grows, margin doesn't. What you gained in units you gave back in price.

“Everyone explains the company differently”

There's no official version of why you're different, so everyone improvises their own.

“Newer players own the conversation”

Younger competitors dominate attention, even when your product is better.

“We've changed and it doesn't show”

You grew, changed, added lines of business. Your brand still describes what you were.

“We can't explain why we cost more”

You know you're worth more. You have no way to prove it in a sales conversation.

03 The program

Brand repositioning

Six brand strategy and identity components. They adapt to your situation: you take what you need.

01

Competitive diagnostic

Find out why they choose you, why they don't, and who you really compete against.

02

Brand positioning

Own a place in your customer's mind your competitors can't claim.

03

Brand narrative

Turn your difference into a story your team tells the same way and your customer repeats.

04

Messaging architecture

Speak differently to each audience without saying different things.

05

Brand identity Branding

Visual and verbal redesign, only if your current identity can't hold the new positioning.

06

Rollout to web & sales

The brand reaches where your customer decides: your site, proposals, sales conversations.

How we work

Weeks 1–2

Diagnostic

Interviews, competitive analysis, and an honest recommendation on what you actually need.

Per schedule

Strategy

Positioning, narrative, and messaging architecture, validated with your sales team.

Per schedule

Identity

Visual and verbal system, only if the current identity can't hold the new position.

Per schedule

Rollout

Site, proposals, and sales materials. Plus a team trained to hold the brand.

04

Work

Brands built and repositioned.

A selection. Every one started the same way: understanding why customers chose them before touching anything.

Brew Coffee · rebranding: marca y mensajes reescritos
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Specialty coffee /2022

Brew Coffee

Rebranding. It looked good, but you couldn't tell what it offered. I rewrote the brand and its messaging so the service lands in the first line.

Diagnostic Positioning Messaging architecture Identity
Sírama Coffee · marca creada para su entrada a Estados Unidos
Drop your image img/caso-2.jpg · 1600×900
Specialty coffee /2019

Sírama Coffee

Costa Rican coffee, founded in 1999. I built its brand from scratch for the U.S. market: from competing on origin to competing on preference.

Brand creation Strategy Positioning Identity
3812, cervecería del Titicaca · identidad de marca
Drop your image img/caso-3.jpg · 1600×900
Craft beer /2026

3812 New Brands

Titicaca brewery. Everyone competed on Andean ingredients; I found the difference in altitude: at 3,812 m water boils at 87 °C.

Concept Naming Brand system Identity
Ronda, cerveza 0.0 para clubes de running · identidad de marca
Drop your image img/caso-4.jpg · 1600×900
Non-alcoholic drinks /2026

Ronda New Brands

0.0 beer for running clubs. Five competitors fought over the body; I positioned the brand on the social side: the toast at the finish.

Naming Positioning Packaging Identity
Sopitas & Frijolada · refresco de marca por el 25 aniversario
Drop your image img/caso-5.jpg · 1600×900
Restaurants /2025

Sopitas & Frijolada

A restaurant 25 years in the market. A brand refresh for the anniversary: modernising the look without erasing what regulars already recognised.

Brand Refresh Identity
Rossa Cafe NYC, café mexicano en Nueva York
Drop your image img/caso-6.jpg · 1600×900
Coffee & bakery /2026

Rossa Cafe NYC

A Mexican coffee house in midtown New York. The brand doesn't translate Mexico for outsiders or dress it as folklore: it frames it as a bridge between two cities.

Brand platform Positioning Narrative

Some projects are under NDA and aren't shown here. If you'd like to see a case close to yours, ask me on the call and I'll walk you through it.

Price

You stop justifying it. The conversation moves from “why do you cost more?” to “when do we start?”, and the discount stops being your only closing argument.

The team

Everyone tells the same story. A new salesperson learns to explain the company in weeks, not months, and stops improvising their own version.

The market

You get compared to fewer people. When you own a place competitors can’t claim, you drop off the list of three interchangeable suppliers.

None of this happens the day the brand is approved. It happens when your sales team uses it. That’s why the program ends in your proposals and your website, not in a manual filed away in a folder.

06 First step

Start with the diagnostic

No one should commit to a full rebrand without knowing whether the problem is the one they think it is. Two weeks, fixed price, and an honest recommendation at the end.

01

What we do

We analyze your competitive position, interview your sales team, and review how customers buy from you today.

02

What you get

A document with the brand diagnosis, the recommendation and, if it applies, a proposal for the full program.

03

What it costs

Fixed price. If you move on to the full program, it's credited against the proposal.

07

Who I am

Hans Sáenz, consultor de branding
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I've spent more than ten years building and positioning brands. I started in identity and ended up in strategy, because the brief I kept getting, “we need to refresh the look”, was almost never the problem that needed solving.

I work with midsize companies because that's where brand strategy still changes the business result, not just the perception. A company this size can decide to change position and execute it the same year. In a large corporation that same decision takes three, and arrives diluted.

My work starts in sales conversations, not on a moodboard. Before I propose a position I talk to the people who sell, the people who buy and, above all, the ones who left for a competitor. That's usually where the answer is: in the sentence your customer uses to explain why they chose you, and that nobody inside your company is using.

I don't believe in rebrands that start with the logo. The logo is the consequence, not the cause. When the position is right, the identity almost writes itself; when it isn't, no amount of design will save it. That's why the visual redesign is optional in my program: it only comes in if your current identity contradicts what we've just decided.

I work in Spanish and English, across Latin America and the United States. My own name is half Germanic and half Hispanic; I grew up translating between two ways of seeing things. That turns out to be much of the work for a brand that crosses borders: not translating words, but translating why something matters.

I'm not a large agency and I don't pretend to be. You work with me, not with a junior team the brief got handed to. When a project needs more hands (design, web, production), I build the team, I direct it, and I'm still the one who answers.

Experience
10+ years
Markets
Latin America · United States
Languages
Español · English
Specialty
Brand strategy & identity
08 FAQ

Before you write

What almost everyone asks on the first call.

Is this logo design?

No. The logo is the last 5% of the work, and often it doesn't need to change at all. What I solve is why someone chooses you and pays more: position, narrative, and messaging. Visual identity only comes in if the current one contradicts the new position.

How long does a full project take?

The diagnostic is two weeks. The full program depends on how many components you need and how fast your team decides.

Do you work with companies outside Colombia?

Yes. I work across Latin America and the United States, in Spanish and English, remotely, with on-site visits at the moments that earn them: interviews, positioning workshops, and the leadership presentation.

What do you need from my team?

Access to whoever sells and whoever decides. For the diagnostic that's about 6–8 forty-five-minute interviews plus the sales materials you already use. Nothing else.

What if the diagnostic says I don't need a rebrand?

I tell you, and that's where it ends. It happens: sometimes the problem is product, price, or sales process, not brand. I'd rather lose a large project than sell something that won't move your result.

How do you charge?

Fixed price per project, never hourly. You know the total before we start and it doesn't move unless scope moves.

If any of this sounds familiar, let's talk.

30 minutes. We'll review your brand's position and I'll tell you whether this applies, or whether your problem is something else.

Book the 30 minutes

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